Frequently Asked Questions
Everything you need to know about shopping with SILVERSHOP.
What materials are used in SILVERSHOP jewelry?
We specialize in premium 925 Sterling Silver. All our pieces are hypoallergenic, nickel-free, and often finished with rhodium or 18k gold plating for enhanced durability and shine.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original, unworn condition with all packaging included. Please note that earrings are non-returnable for hygiene reasons.
How should I care for my silver jewelry?
To maintain brilliance, avoid contact with perfumes, lotions, and chlorine. Store your jewelry in a cool, dry place and clean it gently with a soft microfiber cloth or a specialized silver polishing cloth.
Do you offer a warranty on your products?
Yes, every SILVERSHOP purchase includes a 6-month manufacturer's warranty that covers any defects in materials or craftsmanship. It does not cover accidental damage or natural wear and tear.
How can I track my order?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to our carrier's website to monitor your delivery progress in real-time.